Business Policy Document

1Company Overview

OneSaaS Technologies Private Limited is a technology company focused on developing web-based CRM and office management software. Our flagship product, OneSaaS Office Management System (w1chatting), is designed for Chartered Accountants, Cost Accountants, Company Secretaries, Advocates, and professional service providers to manage their staff, clients, tasks, and finances seamlessly through a centralized platform.

2Product and Services

• Subscription-based access to our w1chatting web application.
• Custom software development for professionals.
• Technical support and software updates.
• Optional integration services (e.g., payment gateways, APIs, document signing tools).

3Pricing & Payment

• Services are offered on a subscription basis (monthly/quarterly/annually).
• Payments are accepted online through integrated payment gateways.
• Invoices and payment receipts are automatically generated via the platform.
• Pricing plans are available on our website and are subject to change with prior notice.

4Refund and Cancellation Policy

• Subscriptions may be cancelled anytime before the renewal date.
• Refunds will be processed only if cancellation is made within 7 days of the initial payment for first-time subscriptions.
• No refunds will be provided for renewals or on services already consumed.
• Any technical dispute must be raised within 48 hours of service disruption for refund eligibility.

5Privacy Policy

• We collect user data such as name, contact details, billing info, and business profile for account creation and platform usage.
• Customer data remains confidential and is not shared with any third-party except as required to provide services (e.g., payment processors, legal compliance).
• All data is stored securely in encrypted form and processed in accordance with the IT Act and applicable data protection laws in India.

6Terms of Use

• The w1chatting platform is licensed to subscribers for professional use only.
• Unauthorized reselling, reverse engineering, or hacking attempts will result in account termination and legal action.
• Users are responsible for the activities under their account and must maintain the confidentiality of their login credentials.

7Compliance

• Our software and services comply with applicable Indian IT laws, tax laws, and data privacy norms.
• Customer support and complaint redressal are available through email and helpline within business hours.