Privacy Policy

1Introduction

At 1chat (a product of Onesaas Technologies Private Limited), we are deeply committed to protecting the privacy and security of our users. This Privacy Policy explains how we collect, use, store, and safeguard personal information when you use our WhatsApp Business API platform and related services. By accessing or using 1chat, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2Information We Collect

3How We Use Your Information

• Service Provision: To create and manage your account, provide access to our WhatsApp Business API platform, process transactions, and deliver customer support.
• Platform Improvement: To analyze usage patterns, identify technical issues, enhance features, and optimize overall platform performance and reliability.
• Communication: To send important notifications regarding service updates, security alerts, policy changes, billing information, and support-related communications.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and Meta's WhatsApp Business API policies and terms of service.
• Security and Fraud Prevention: To detect, prevent, and respond to security incidents, fraudulent activities, and other harmful or illegal activities.

4Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. However, we may share information with third parties under the following circumstances:

• Service Providers: We engage trusted third-party service providers (e.g., payment processors, cloud hosting providers, analytics services) who support our platform operations. These providers are contractually bound to maintain strict confidentiality and use data only for specified purposes.
• Meta/WhatsApp: As we utilize Meta's WhatsApp Business API, certain data is shared with Meta in accordance with their platform requirements and privacy policies.
• Legal Obligations: We may disclose information when required by law, court order, legal process, or government request, or when necessary to protect our legal rights, prevent fraud, or ensure platform security.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, user data may be transferred as part of the transaction, subject to the same privacy protections.

5Data Security Measures

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encryption of data in transit (SSL/TLS) and at rest
• Secure authentication mechanisms and password protection
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to personal data on a need-to-know basis
• Continuous monitoring for security threats and suspicious activities

User Responsibility: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Please notify us immediately of any unauthorized access or security breach.

6Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, enforce our agreements, and maintain business records. When data is no longer required, we securely delete or anonymize it in accordance with our data retention policies and applicable laws.

7Your Rights and Choices

Subject to applicable law, you have the following rights regarding your personal information:

• Access: Request access to the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to certain processing activities
• Withdraw Consent: Withdraw previously given consent for data processing

To exercise these rights, please contact our support team at the contact information provided below. We will respond to your request within a reasonable timeframe as required by applicable law.

8Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or business operations. We will notify users of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of the platform after such modifications constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy regularly.