Terms & Conditions

Last Updated: January 21, 2026

1Acceptance of Terms

Welcome to 1chat, a WhatsApp Business API platform operated by Onesaas Technologies Private Limited. By accessing, registering for, or using our services, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you must not use our platform. These Terms constitute a legally binding agreement between you and Onesaas Technologies Private Limited.

2Service Description

1chat provides a subscription-based web platform that enables businesses to:

  • Access and utilize the WhatsApp Business Cloud API
  • Manage customer communications through WhatsApp
  • Automate messaging workflows and campaigns
  • Create and deploy AI-powered chatbots
  • Manage templates, contacts, and analytics
  • Integrate WhatsApp functionality with existing business systems via API

Our services are subject to availability and may be modified, suspended, or discontinued at any time with reasonable notice.

3Account Registration and Security

3.1 Account Creation

You must provide accurate, complete, and current information during registration. You are responsible for maintaining and promptly updating your account information to keep it accurate and complete. Providing false or misleading information may result in account termination.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials (username, password, API keys) and for all activities conducted under your account. You must immediately notify us of any unauthorized access or security breach. We are not liable for any loss or damage arising from your failure to protect your account credentials.

3.3 Account Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to use our services. By creating an account, you represent and warrant that you meet these eligibility requirements.

4Subscription and Payment Terms

4.1 Subscription Plans

Our services are offered on a subscription basis (monthly or yearly plans). Subscription fees are clearly displayed on our website and are subject to change with 30 days' prior notice to existing subscribers. Current pricing includes platform access fees; WhatsApp Cloud API messaging charges from Meta are billed separately based on usage.

4.2 Payment Processing

Payments are processed through secure third-party payment gateways. By providing payment information, you authorize us to charge the applicable fees to your payment method. All fees are non-refundable except as expressly stated in our Refund Policy or required by law.

4.3 Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. You will be charged the then-current subscription fee. You may cancel your subscription at any time through your account settings.

4.4 Taxes

All fees are exclusive of applicable taxes, duties, and governmental charges. You are responsible for paying all such charges in addition to the subscription fees.

5Acceptable Use Policy

You agree to use our services in compliance with all applicable laws, regulations, and Meta's WhatsApp Business Policies. You must NOT:

  • Send spam, unsolicited messages, or engage in mass messaging to users who have not opted in
  • Transmit illegal, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable content
  • Violate any intellectual property rights, privacy rights, or other rights of third parties
  • Attempt to reverse engineer, decompile, hack, or otherwise access unauthorized areas of the platform
  • Use the platform for any illegal purpose or to violate any laws, including data protection and anti-spam regulations
  • Impersonate any person or entity or misrepresent your affiliation with any person or entity
  • Interfere with or disrupt the platform or servers connected to the platform
  • Resell, sublicense, or redistribute access to the platform without express written permission

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account, without refund, and potential legal action.

6Intellectual Property Rights

6.1 Our Intellectual Property

The 1chat platform, including its software, features, functionality, design, graphics, logos, and content, is owned by Onesaas Technologies Private Limited and is protected by copyright, trademark, patent, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the platform solely for your business purposes in accordance with these Terms.

6.2 Your Content

You retain all rights to the content you submit, upload, or transmit through the platform. By using our services, you grant us a limited license to store, process, and transmit your content solely for the purpose of providing our services to you.

7Data Protection and Privacy

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. You acknowledge that you have read and understood our Privacy Policy. You are responsible for ensuring that your use of the platform, including your collection and processing of end-user data, complies with all applicable data protection laws and regulations, including obtaining necessary consents from your end-users.

8Limitation of Liability

To the maximum extent permitted by applicable law:

  • The platform is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied
  • We do not guarantee uninterrupted, error-free, or secure operation of the platform
  • We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform
  • Our total liability to you for any claims arising from your use of the platform shall not exceed the amount you paid us in the 12 months preceding the claim
  • We are not responsible for failures or delays caused by third-party services, including Meta/WhatsApp, payment processors, or internet service providers

9Indemnification

You agree to indemnify, defend, and hold harmless Onesaas Technologies Private Limited, its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the platform; (b) your violation of these Terms; (c) your violation of any rights of third parties; (d) your content; or (e) your violation of any applicable laws or regulations.

10Termination

You may terminate your account at any time by cancelling your subscription through your account settings. We reserve the right to suspend or terminate your account immediately, without prior notice, if you violate these Terms, engage in fraudulent activity, or for any other reason at our sole discretion. Upon termination, your right to access and use the platform will immediately cease. Termination does not relieve you of any payment obligations incurred prior to termination.

11Dispute Resolution and Governing Law

11.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

11.2 Jurisdiction

Any disputes arising out of or relating to these Terms or your use of the platform shall be subject to the exclusive jurisdiction of the courts located in Guwahati, Assam, India.

11.3 Dispute Resolution

Before initiating any formal legal proceedings, you agree to first attempt to resolve any disputes informally by contacting our support team. If the dispute cannot be resolved within 30 days, either party may pursue formal legal remedies.

12Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of the platform after such modifications constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must stop using the platform and cancel your subscription.

13Miscellaneous Provisions

  • Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Onesaas Technologies Private Limited regarding the use of the platform.
  • Severability: If any provision of these Terms is found to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
  • Waiver: No waiver of any provision of these Terms shall be deemed a continuing waiver or waiver of any other provision.
  • Assignment: You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction.

14Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Company: Onesaas Technologies Private Limited

CIN: U46512AS2024PTC026214

Email: contact@onesaas.in

Phone: +91-7002695990

Address: House No. 356, Nagajan, Kharupetia, Darrang, Assam - 784115, India

Website: www.onesaas.in